PassTracker - How to Clear the Error Log on the Scanner Screen
When a pass is scanned in, but it has expired, an error is generated that displays on the main page. Here is how to clear it.
Error Log on Scanner Screen
The Scanner screen has an error log to capture Failed Scans. As these scans are dealt with, it is now possible to clear the log, to avoid the names continuing to show up and result in customer complaints. The following steps show how to do this.
Click on the Who's Here Now Report
From the main Customer screen, click the 'Who is Here Now' report.
Select the Scan Problems Tab
On the Who's Here Now report screen, click on the Scan Problems tab.
Import Error Log from Scanner
Click the button for the Import Error Log from Scanner button. The Scan Problems area will be cleared.
Scan Problems retained in PassTracker
If you search on the customer and then click on their Pass, you will see the Failed Scans report has been retained for future reference.